Regrettably, we operate exclusively online, and all orders must be placed through our website for delivery.

We aim to pick, pack and dispatch your order as quickly as possible. Therefore we cannot guarantee that orders can be changed if they are already in the dispatch queue or have been dispatched. Please contact us at hello@newingtonlane.com as soon as possible for any questions regarding this. We can then determine the possibility of making changes, provided your order has not already been dispatched. Please note, shipping costs are non-refundable if the order has already been dispatched.

We aim to pick, pack and dispatch your order as quickly as possible. Therefore we cannot guarantee that orders can be cancelled if they are already in the dispatch queue or have been dispatched. Please contact us at hello@newingtonlane.com as soon as possible for any questions regarding this. Please note, shipping costs are non-refundable if the order has already been dispatched.

Please contact us as soon as possible hello@newingtonlane.com 

We are sorry to hear an item you purchased may be faulty. Please send through your order number and images of the item to us at hello@newingtonlane.com and we will assist you in resolving this as quickly as possible.

We are sorry to hear that you may have received an incorrect item. Please contact us on hello@newingtonlane.com. Please attach images of the incorrect item you received and your order number.

For Australian orders, we provide an Australian-wide shipping flat rate of $14.50. For orders in North America, shipping costs are based on a combination of your delivery location, item weights and sizes. Some larger items are considered big & bulky by couriers and these may attract a higher shipping cost.

We do not currently offer delivery for online orders outside of Australia and North America.

Typically, orders are dispatched from our Sydney warehouse within 1-3 business days using various couriers with standard transit times. Dispatch times may be prolonged during peak and sale periods.